PRIVACY POLICY

Last Updated: April 1, 2026

Leads Monkey Ltd
692/D, near 3 No Stop, Neelam Block, Iqbal Town
Lahore, Pakistan
Email: info@leadsmonky.com
Website: https://leadsmonky.com

1. INTRODUCTION

Leads Monkey Ltd (“we,” “our,” “us,” or “Leads Monky” or “Leads Monkey”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://leadsmonky.com and use our Google Workspace reseller and cold email infrastructure services.

This policy applies to all users of our services globally and complies with:

General Data Protection Regulation (GDPR) – EU
California Consumer Privacy Act (CCPA) – USA
Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada
UK Data Protection Act 2018
Pakistan Electronic Transactions Ordinance 2002
Australian Privacy Principles (APPs)

IF YOU DO NOT AGREE WITH THIS POLICY, PLEASE DO NOT USE OUR SERVICES.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

When you use our services, we collect:

Account Registration:

Full name
Business email address
Phone number (preferably WhatsApp)
Company name and details
Job title/role

Billing Information:

Payment method details (processed by third-party payment processors – we do NOT store complete credit card numbers)
Billing address
Tax identification numbers (if applicable)

Service Configuration:

Domain names you want to configure
DNS records and email infrastructure requirements
Number of email accounts needed
Google Workspace plan selection
Existing email transfer information

Communications:

Support tickets and correspondence
Form submissions
WhatsApp messages
Email communications
Feedback and survey responses

2.2 Information Collected Automatically

Usage Data:

IP address and geolocation data
Browser type and version
Device information
Pages visited and time spent
Referral source
Click patterns and navigation paths

Cookies and Tracking Technologies:

Session cookies
Analytics cookies (Google Analytics)
Marketing cookies
Performance cookies

See our Cookie Policy for detailed information.

2.3 Information from Third Parties

Google Workspace:

As an authorized Google Workspace reseller, we may receive limited account status and usage information to provide support and maintain service quality
We do NOT access your email content or user files unless you explicitly grant us temporary access for technical support

Payment Processors:

Transaction confirmation and payment status from Stripe, PayPal, or other payment gateways
We receive only transaction IDs and success/failure status – NOT full card details

3. HOW WE USE YOUR INFORMATION

We use your personal data for the following lawful purposes:

3.1 Service Delivery (Contract Performance)

Provisioning Google Workspace accounts
Domain verification and DNS configuration
Setting up DKIM, DMARC, SPF records
Cold email infrastructure setup
Technical support and troubleshooting
Account management and billing

3.2 Legal Compliance

Tax reporting and invoicing
Fraud prevention and security
Responding to legal requests
Enforcing our Terms of Service
Preventing abuse and policy violations

3.3 Legitimate Business Interests

Improving our services
Customer support and communication
Marketing our services (with your consent where required)
Analytics and performance monitoring
Security and infrastructure protection

3.4 With Your Consent

Sending promotional emails (you can opt-out anytime)
Using testimonials and case studies
Third-party integrations you authorize

4. LEGAL BASIS FOR PROCESSING (GDPR)

For users in the EU/EEA/UK, we process your data under:

Contract Performance: Necessary to provide our services
Legal Obligation: Tax, fraud prevention, legal compliance
Legitimate Interests: Service improvement, security, analytics
Consent: Marketing communications, optional features

You have the right to withdraw consent at any time.

5. DATA SHARING AND DISCLOSURE

We do NOT sell your personal data. We share information only in these limited circumstances:

5.1 Service Providers (Data Processors)

Google LLC

Purpose: Google Workspace service provisioning
Data shared: Email accounts, domain information, user details
Location: USA (Google Cloud Platform global infrastructure)
Safeguards: Google’s Privacy Shield certification, Standard Contractual Clauses

Payment Processors

Stripe, PayPal, cryptocurrency payment gateways
Purpose: Processing payments securely
Data shared: Billing information, transaction amounts
Location: USA and global
Safeguards: PCI DSS Level 1 compliance

Analytics Providers

Google Analytics
Purpose: Website performance and user behavior analysis
Data shared: Anonymized usage data, cookies
Location: USA
Safeguards: Data Processing Amendment, IP anonymization

Communication Tools

WhatsApp (Meta Platforms)
Purpose: Customer support and communication
Data shared: Phone number, messages
Location: USA
Safeguards: End-to-end encryption

Hosting and Infrastructure

AWS, Cloudflare, or other hosting providers
Purpose: Website hosting, CDN, security
Data shared: Server logs, IP addresses
Location: USA and global data centers
Safeguards: Data Processing Agreements, encryption

5.2 Legal Requirements

We may disclose information when:

Required by law or legal process
Protecting our rights, property, or safety
Preventing fraud or abuse
Enforcing our Terms of Service
Investigating violations

5.3 Business Transfers

In case of merger, acquisition, or sale, your data may be transferred. We will notify you and ensure continued protection.

6. INTERNATIONAL DATA TRANSFERS

Leads Monkey Ltd is based in Pakistan. When you use our services, your data may be transferred to and processed in:

Pakistan (our primary operations)
United States (Google, payment processors, hosting)
European Union (if using EU-based infrastructure)
Other countries where our service providers operate

For transfers from the EU/EEA to countries without adequacy decisions, we use:

Standard Contractual Clauses (SCCs) approved by the European Commission
Data Processing Agreements with GDPR-compliant terms
Binding Corporate Rules (where applicable)

7. DATA RETENTION

We retain your personal data only as long as necessary:

Active Customers:

For the duration of your subscription
Plus any applicable warranty/support period

After Account Cancellation:

30 days: Grace period for reactivation
6 months: Billing records for accounting/tax purposes
7 years: Financial records as required by law

Marketing Data:

Until you unsubscribe or request deletion

Legal Hold:

Longer if required by legal obligations, disputes, or investigations

You can request earlier deletion subject to our legal retention requirements.

8. DATA SECURITY

We implement industry-standard security measures:

Technical Safeguards:

TLS/SSL encryption for data in transit
Encrypted databases for data at rest
Secure API connections
Regular security audits and penetration testing
Multi-factor authentication (MFA) options

Administrative Safeguards:

Access controls and role-based permissions
Employee confidentiality agreements
Security training for staff
Incident response procedures

Physical Safeguards:

Secure data centers with restricted access
Environmental controls and monitoring
Backup and disaster recovery systems

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. YOUR PRIVACY RIGHTS

Depending on your location, you have the following rights:

9.1 GDPR Rights (EU/EEA/UK Users)

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure (“Right to be Forgotten”): Delete your data (subject to legal retention)
Right to Restriction: Limit how we use your data
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: For consent-based processing
Right to Lodge a Complaint: File a complaint with your supervisory authority

9.2 CCPA Rights (California Residents)

Right to Know: What personal information we collect, use, and share
Right to Delete: Request deletion of your personal information
Right to Opt-Out: We do NOT sell personal data, so no opt-out needed
Right to Non-Discrimination: Equal service regardless of privacy rights exercise

9.3 Other Jurisdictions

Similar rights may apply under PIPEDA (Canada), Australian Privacy Act, and other laws.

9.4 How to Exercise Your Rights

Email us at: info@leadsmonky.com
Subject line: “Privacy Rights Request”

Include:

Your full name and email address
Description of your request
Proof of identity (for security)

We will respond within:

30 days (GDPR)
45 days (CCPA)
Or as required by applicable law

10. COOKIES AND TRACKING

We use cookies to enhance your experience. See our separate Cookie Policy for details on:

Types of cookies we use
How to manage cookie preferences
Third-party cookies
Do Not Track signals

11. CHILDREN’S PRIVACY

Our services are NOT intended for individuals under 18 years of age. We do not knowingly collect data from children. If we discover we have collected information from a child, we will delete it immediately.

If you believe a child has provided us with personal data, contact us at info@leadsmonky.com.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites (Google, payment processors, analytics tools). We are NOT responsible for their privacy practices. Review their privacy policies before providing any information.

13. GOOGLE WORKSPACE RESELLER SPECIFIC DISCLOSURES

Our Role:

We are an authorized Google Workspace reseller
We facilitate your purchase and setup of Google Workspace services
We provide technical support for configuration and setup

Google’s Role:

Google LLC is the data controller for Google Workspace services
Your email content, Drive files, and Workspace data are governed by Google’s Privacy Policy
Review Google’s Privacy Policy at: https://policies.google.com/privacy

Our Access:

We do NOT routinely access your email content or files
Admin access may be granted temporarily for support purposes (with your permission)
We can see account status, billing information, and technical configuration

Data Subject to Google’s Privacy Policy:

Gmail messages and attachments
Google Drive files
Calendar events
Meet recordings
Any content created in Google Workspace apps

14. COLD EMAIL INFRASTRUCTURE DISCLOSURES

For customers using our cold email infrastructure services:

Deliverability Monitoring:

We may monitor email sending patterns and deliverability metrics
We do NOT read email content
We review technical metrics (bounce rates, spam scores, IP reputation)

Anti-Abuse:

We reserve the right to suspend accounts violating anti-spam laws
We monitor for compliance with CAN-SPAM, CASL, GDPR email marketing rules
Abusive sending patterns will result in immediate suspension

IP Address Allocation:

We provide USA-based IP addresses
Your sending IP may be shared with other customers (shared infrastructure)
Dedicated IPs available for Enterprise plans

15. DATA PROTECTION OFFICER (DPO)

For GDPR-related inquiries, contact our Data Protection Officer:

Email: info@leadsmonky.com
Subject Line: “ATTN: Data Protection Officer”

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

Material changes will be communicated via:

Email notification to registered users
Prominent notice on our website
Dashboard notification (if applicable)

Your continued use of our services after changes constitutes acceptance.

17. CONTACT US

For privacy questions, concerns, or rights requests:

Leads Monkey Ltd
692/D, near 3 No Stop, Neelam Block, Iqbal Town
Lahore, Pakistan

Email: info@leadsmonky.com
Website: https://leadsmonky.com
WhatsApp: Available via website contact form

Response Time: We aim to respond within 3 business days.

18. SUPERVISORY AUTHORITIES

EU/EEA Users: You have the right to lodge a complaint with your local data protection authority.

UK Users: Information Commissioner’s Office (ICO) – https://ico.org.uk

California Users: California Attorney General – https://oag.ca.gov

Pakistan Users: National Database and Registration Authority (NADRA)

By using Leads Monkey services, you acknowledge that you have read and understood this Privacy Policy.

This document was last reviewed and updated on April 1, 2026.