TERMS OF SERVICE

Last Updated: April 1, 2026

Leads Monkey Ltd
692/D, near 3 No Stop, Neelam Block, Iqbal Town
Lahore, Pakistan
Email: info@leadsmonky.com
Website: https://leadsmonky.com

1. AGREEMENT TO TERMS

These Terms of Service (“Terms,” “Agreement”) constitute a legally binding agreement between you (“Client,” “Customer,” “you,” or “your”) and Leads Monkey Ltd (“Leads Monky,” or “Leads Monkey” or “we,” “our,” or “us”) governing your use of our Google Workspace reseller services and cold email infrastructure setup services.

BY PURCHASING, ACCESSING, OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. If you do not agree, do not use our services.

For business entities, the person accepting these Terms represents and warrants that they have authority to bind the organization to this Agreement.

2. SERVICES OFFERED

Leads Monkey provides the following business-to-business (B2B) services:

2.1 Google Workspace Reseller Services

We are an authorized Google Workspace reseller and provide:

Google Workspace license procurement and provisioning
Account setup and configuration
Domain verification and DNS management
User account creation and administration
Migration assistance from existing email systems
Ongoing technical support

Available Plans:

Business Starter: $2.50 – $4.50 per user/month (minimum 15 users)
Business Standard: $13.20 per user/month
Business Plus: $20 per user/month
Enterprise: Custom pricing

Pricing is subject to change with 30 days’ notice to existing customers.

2.2 Cold Email Infrastructure Setup

For customers using Google Workspace for cold email outreach, we provide:

DNS configuration (SPF, DKIM, DMARC records)
Domain and subdomain setup
USA-based IP allocation
Email authentication setup
Spam protection configuration
Email warmup guidance
Deliverability monitoring setup
Integration with cold email tools (Smartlead, Instantly.ai, etc.)

2.3 Support Services

Technical Support: Email and WhatsApp support for configuration issues
Setup Assistance: One-time setup included with all plans
Documentation: Access to setup guides and best practices
Response Time: Within 24-48 hours for standard support; priority support available for Enterprise plans

3. ACCOUNT REGISTRATION AND ELIGIBILITY

3.1 Eligibility

Our services are designed for business use only. You must:

Be at least 18 years of age
Represent a legitimate business entity
Have authority to enter into this Agreement
Provide accurate and complete registration information
Comply with all applicable laws and regulations

3.2 Account Security

You are responsible for:

Maintaining confidentiality of login credentials
All activities under your account
Notifying us immediately of unauthorized access
Using strong passwords and enabling two-factor authentication

We are NOT liable for losses due to unauthorized use of your account.

3.3 Account Information

You must provide:

Accurate business name and contact information
Valid email address and phone number
Current billing information
Domain name(s) for configuration

You must update this information within 5 business days of any changes.

4. SUBSCRIPTION AND BILLING

4.1 Subscription Plans

All plans are subscription-based:

Monthly billing: Charged on the same day each month
Annual billing: Charged once per year with discounted rates (if applicable)
Minimum commitment: 15 users for Business Starter plan
No free trials offered

4.2 Payment Terms

PAYMENT IN ADVANCE:

All subscriptions must be paid in advance
First payment due upon account creation
Subsequent payments due on renewal date
We accept: Credit/debit cards, PayPal, bank transfers, cryptocurrency

Auto-Renewal:

Subscriptions automatically renew unless cancelled
You authorize recurring charges to your payment method
Renewal occurs at the then-current pricing

4.3 Billing Cycle

Your billing cycle begins on:

The date you first subscribe (monthly plans)
The anniversary date of your subscription (annual plans)

Billing notifications:

Email reminder 7 days before renewal
Renewal receipt sent after successful payment

4.4 Payment Processing

We use third-party payment processors:

Your payment data is handled securely by PCI DSS compliant processors
We do NOT store complete credit card numbers
Payment disputes must be addressed within 30 days

4.5 Failed Payments

If your payment fails:

Day 1: Automated retry
Day 3: Email notification sent
Day 5: Second retry attempt
Day 7: Service suspension
Day 14: Account termination and data deletion

Reactivation after suspension:

Pay outstanding balance plus any late fees
$25 reactivation fee may apply
No guarantee of data recovery after termination

4.6 Taxes

Prices are exclusive of taxes.

You are responsible for all applicable taxes (VAT, GST, sales tax)
Tax rates based on your billing address
Tax invoices provided upon request

4.7 Price Changes

We may adjust pricing with 30 days’ advance notice to existing customers. Notice will be sent via email to your registered address.

Your options:

Accept the new pricing (take no action)
Downgrade to a lower-tier plan
Cancel your subscription before the price change takes effect

Continued use after the notice period constitutes acceptance of new pricing.

5. REFUND AND CANCELLATION POLICY

PLEASE READ THIS SECTION CAREFULLY AS IT LIMITS OUR LIABILITY.

5.1 No Refunds Policy

ALL SALES ARE FINAL. WE DO NOT OFFER REFUNDS except as required by law or in cases of:

Service unavailability exceeding our SLA (99.9% uptime)
Billing errors (overcharges will be refunded or credited)
Fraudulent charges (with proper documentation)

No refunds for:

Partial month usage
Unused licenses
Change of mind
Dissatisfaction with service
Failure to use the service
Account suspension due to policy violations

5.2 Cancellation Policy

You may cancel at any time with 5 days’ advance notice.

To cancel:

Email info@leadsmonky.com with subject “Cancellation Request”
Include: Account email, company name, and cancellation reason
Confirmation will be sent within 24 hours

Cancellation effective date:

At the end of your current billing period
You remain responsible for charges until cancellation is effective

What happens after cancellation:

Access continues until the end of paid period
No prorated refunds for unused time
Data retention: 30 days (see Data Retention section)
Google Workspace accounts may be suspended by Google

5.3 Service Suspension or Termination by Leads Monky

We reserve the right to suspend or terminate your account immediately without refund if:

You violate these Terms of Service
You violate our Acceptable Use Policy
You engage in fraudulent activity
Payment is past due for more than 14 days
We receive legal demands or court orders
Your use threatens our infrastructure or other customers

Notice: We will attempt to notify you before termination except in cases of severe violations or legal requirements.

6. DATA RETENTION AND ACCOUNT DELETION

6.1 Data Retention After Cancellation

Upon cancellation or non-payment:

30 days: Your data is retained for potential reactivation
After 30 days: Account data is permanently deleted
Google Workspace data: Subject to Google’s retention policies

Financial records: Retained for 7 years as required by law.

6.2 Account Reactivation

Within 30-day grace period:

Contact us to reactivate
Pay any outstanding balance
Reactivation fee may apply ($25-$50)
No guarantee of full data recovery

After 30 days:

Data is permanently deleted
New account required
Fresh setup process and fees apply

6.3 Data Export

Before cancellation, you should:

Export all critical data from Google Workspace
Download configuration records
Save DNS settings for future reference

We are NOT responsible for data loss after account deletion.

7. GOOGLE WORKSPACE TERMS

7.1 Google’s Terms Apply

Your use of Google Workspace services is governed by:

Google Workspace Agreement: https://workspace.google.com/terms/
Google Cloud Privacy Notice: https://cloud.google.com/terms/cloud-privacy-notice
Google Acceptable Use Policy

We are a reseller only. Google LLC is the service provider for all Google Workspace functionality.

7.2 Our Role as Reseller

Leads Monky:

Provisions licenses on behalf of Google
Provides setup and configuration support
Handles billing and invoicing
Offers technical assistance for setup

Google:

Operates the Google Workspace platform
Controls data storage and security
Provides core service uptime and availability
Handles service updates and maintenance

7.3 Service Level Agreement (SLA)

Google Workspace SLA: 99.9% uptime

Measured by Google, not Leads Monky
Service credits available per Google’s SLA terms
Downtime credits requested through Leads Monky
We will facilitate SLA claims on your behalf

Leads Monky support SLA:

Response time: 24-48 hours for standard support
Priority support: 4-8 hours for Enterprise customers
Emergency support: Best effort basis

7.4 Admin Access and Control

You retain full admin control:

Super admin access to Google Workspace Admin Console
100% ownership of your domain and data
Ability to manage users, settings, and security

Leads Monky access:

We may request temporary access for support purposes
Access granted only with your explicit permission
Access revoked immediately after issue resolution

8. COLD EMAIL INFRASTRUCTURE TERMS

8.1 Intended Use

Our cold email infrastructure services are designed for legitimate business outreach:

B2B lead generation
Sales prospecting
Professional networking
Marketing to businesses

You MUST comply with all anti-spam laws including but not limited to:

CAN-SPAM Act (USA)
CASL (Canada)
GDPR (EU) – consent requirements for marketing emails
ePrivacy Directive
Australia’s Spam Act 2003

8.2 Prohibited Uses

You MAY NOT use our services for:

Sending unsolicited bulk email (spam)
Phishing or fraudulent emails
Malware distribution
Impersonation or spoofing
Harassment or threatening communications
Adult content or illegal services
Cryptocurrency scams or pump-and-dump schemes
Get-rich-quick schemes
Violating recipient opt-out requests

See our Acceptable Use Policy for complete list.

8.3 Deliverability and IP Reputation

USA IP addresses:

We provide USA-based IPs for better deliverability
IPs may be shared across multiple customers
Dedicated IPs available for Enterprise plans

Deliverability factors:

We configure technical settings (SPF, DKIM, DMARC) correctly
You are responsible for email content quality and sending practices
We do NOT guarantee inbox placement rates

We reserve the right to:

Monitor IP reputation and deliverability metrics
Suspend accounts damaging shared IP reputation
Reassign IPs if necessary for infrastructure health

8.4 Email Warmup and Sending Limits

Warmup requirements:

New accounts must follow warmup schedules
We provide guidance; you implement via your tools
Failure to warm up properly voids deliverability support

Google Workspace sending limits apply:

Business Starter/Standard/Plus: 2,000 emails/day per user
Enterprise: 5,000 emails/day per user
Limits set by Google, not Leads Monky

Violations of sending limits:

May result in Google suspension
We are NOT responsible for Google-imposed restrictions

8.5 Compliance Monitoring

We monitor for abuse:

Unusual sending patterns
Spam complaints and bounce rates
Blacklist appearances
Terms of Service violations

Anti-abuse actions:

Warning for first-time minor violations
Immediate suspension for severe violations
Account termination for repeat offenders
No refunds for abuse-related suspensions

9. ACCEPTABLE USE POLICY

See our separate Acceptable Use Policy for detailed prohibited activities. Summary of prohibited uses:

Illegal Activities:

Any illegal purpose or violation of laws
Infringement of intellectual property rights
Unauthorized access or hacking attempts

Harmful Content:

Malware, viruses, or harmful code
Phishing or social engineering attacks
Fraudulent or deceptive practices

Abusive Behavior:

Harassment, threats, or hate speech
Spamming or unsolicited bulk email
Network abuse or resource hogging

Violations result in immediate suspension or termination without refund.

10. INTELLECTUAL PROPERTY

10.1 Ownership

Leads Monky owns:

All website content, design, and branding
Documentation, guides, and tutorials
Service trademarks and logos
Proprietary configuration scripts

You own:

Your domain names
Your business data and content
Email content and user files

Google owns:

Google Workspace software and trademarks
Platform infrastructure and technology

10.2 License Grant

We grant you a limited, non-exclusive, non-transferable license to:

Access our services during your subscription
Use documentation for internal business purposes
Display “Powered by Google Workspace” branding

This license terminates upon cancellation.

10.3 Trademark Usage

You may NOT:

Use Leads Monky or Google trademarks without permission
Imply endorsement or partnership beyond reseller relationship
Modify or create derivative logos

11. CONFIDENTIALITY

11.1 Confidential Information

Both parties agree to protect:

Business strategies and pricing
Technical configurations and credentials
Customer lists and data
Proprietary information marked as confidential

11.2 Exceptions

Confidentiality does NOT apply to:

Publicly available information
Information independently developed
Information required to be disclosed by law
Information disclosed with written consent

11.3 Security Measures

We implement reasonable security measures to protect confidential information, including encryption, access controls, and staff training.

12. WARRANTIES AND DISCLAIMERS

12.1 Service Warranty

We warrant that:

Services will be provided in a professional manner
We have authority to resell Google Workspace
Setup will follow industry best practices

12.2 DISCLAIMER OF WARRANTIES

SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND.

WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
UNINTERRUPTED OR ERROR-FREE OPERATION

We do NOT guarantee:

Email deliverability rates
Inbox placement
Freedom from spam filters
Google Workspace uptime (see Google’s SLA)
Compatibility with all third-party tools

Google Workspace is provided by Google LLC. Google’s warranties and disclaimers apply to the core platform services.

13. LIMITATION OF LIABILITY

13.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED:

The amount you paid us in the 12 months preceding the claim, OR
$500 USD, whichever is less.

This cap applies regardless of the form of action (contract, tort, negligence, strict liability, or otherwise).

13.2 Exclusion of Damages

WE ARE NOT LIABLE FOR:

Indirect, incidental, special, or consequential damages
Lost profits, revenue, or business opportunities
Loss of data or business interruption
Cost of substitute services
Damages resulting from third-party actions (including Google)

Even if we were advised of the possibility of such damages.

13.3 Exceptions

Liability limitations do NOT apply to:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Gross negligence or willful misconduct
Violations of law that cannot be limited by contract

13.4 Google Workspace Liability

For issues with Google Workspace platform:

Your remedies are limited to Google’s Terms and SLA
We will assist in filing claims with Google
We are NOT liable for Google’s service failures

14. INDEMNIFICATION

14.1 Your Indemnification

You agree to indemnify, defend, and hold harmless Leads Monky from any claims, damages, losses, or expenses (including attorney fees) arising from:

Your violation of these Terms
Your violation of applicable laws (anti-spam, privacy, etc.)
Your email content or sending practices
Infringement of third-party rights
Misuse of our services
Your negligence or willful misconduct

14.2 Our Indemnification

We will indemnify you against claims that our services infringe third-party intellectual property rights, provided you:

Notify us promptly of the claim
Give us control of the defense
Cooperate with our defense efforts

Our remedy: Modify the service, obtain a license, or terminate and refund prepaid fees.

15. DISPUTE RESOLUTION

15.1 Governing Law

These Terms are governed by the laws of Pakistan without regard to conflict of law principles.

For international customers, local consumer protection laws may apply and supersede these terms where legally required.

15.2 Jurisdiction

For disputes that cannot be resolved amicably:

Jurisdiction: Courts of Lahore, Pakistan
Language: English

15.3 Informal Resolution

Before filing any legal action, you agree to:

Contact us at info@leadsmonky.com describing the dispute
Provide us 30 days to resolve the issue
Engage in good-faith negotiation

15.4 Arbitration (Optional)

By mutual agreement, disputes may be resolved through:

Binding arbitration under Pakistan Arbitration Act 1940
Or international arbitration (ICC, LCIA) for cross-border disputes
Arbitration location: Lahore, Pakistan (unless otherwise agreed)

Arbitration costs: Shared equally unless arbitrator rules otherwise.

15.5 Class Action Waiver

You agree to resolve disputes individually, NOT as part of class action or collective proceedings. This waiver may not apply in jurisdictions prohibiting such waivers.

16. FORCE MAJEURE

We are NOT liable for delays or failures caused by events beyond our reasonable control:

Natural disasters (earthquakes, floods, pandemics)
War, terrorism, civil unrest
Government actions or regulations
Internet infrastructure failures
Third-party service outages (Google, payment processors, hosting)
Power outages or telecommunications failures

Our obligations are suspended during force majeure events. If the event continues for more than 30 days, either party may terminate without penalty.

17. RELATIONSHIP OF PARTIES

Independent Contractors:

We are independent contractors, not partners or joint venturers
No agency, employment, or franchise relationship exists
Neither party has authority to bind the other

Reseller Status:

We are an authorized Google Workspace reseller
We act as intermediary between you and Google
Google is the ultimate service provider

18. MODIFICATIONS TO TERMS

18.1 Right to Modify

We may update these Terms at our discretion. Changes may include:

Service features and pricing
Legal or regulatory updates
Clarifications and improvements

18.2 Notice of Changes

Material changes will be communicated via:

Email to your registered address (at least 30 days before effective date)
Prominent notice on our website
Dashboard notification (if applicable)

Minor changes: Posted with updated “Last Updated” date.

18.3 Acceptance of Changes

Your continued use after the effective date constitutes acceptance.

If you do NOT agree:

Cancel your subscription before the effective date
Cancellation instructions in Section 5.2
No refunds for partial periods

19. GENERAL PROVISIONS

19.1 Entire Agreement

These Terms, together with our Privacy Policy, Acceptable Use Policy, Cookie Policy, and Refund Policy, constitute the entire agreement between you and Leads Monky.

Supersedes: All prior agreements, proposals, and communications (oral or written).

19.2 Severability

If any provision is found invalid or unenforceable, the remaining provisions remain in full effect. Invalid provisions will be modified to the minimum extent necessary to make them enforceable.

19.3 Waiver

Our failure to enforce any right or provision does NOT constitute a waiver. Waivers must be in writing and signed by authorized representatives.

19.4 Assignment

You may NOT assign or transfer this Agreement without our written consent.

We may assign this Agreement:

To an affiliate or subsidiary
In connection with merger, acquisition, or sale
To a successor entity

You will be notified of any assignment affecting your service.

19.5 Survival

The following sections survive termination:

Payment obligations
Intellectual property
Confidentiality
Warranties and disclaimers
Limitation of liability
Indemnification
Dispute resolution

19.6 Notices

All notices must be sent to:

To Leads Monky:
Email: info@leadsmonky.com
Address: 692/D, near 3 No Stop, Neelam Block, Iqbal Town, Lahore, Pakistan

To You:
Your registered email address

Notices are effective:

Email: 24 hours after sending
Physical mail: 5 business days after mailing

19.7 Language

These Terms are written in English. Translations may be provided for convenience, but the English version governs in case of conflict.

19.8 Headings

Section headings are for convenience only and do NOT affect interpretation.

20. CONTACT INFORMATION

Questions about these Terms?

Leads Monkey Ltd
692/D, near 3 No Stop, Neelam Block, Iqbal Town
Lahore, Pakistan

Email: info@leadsmonky.com
Website: https://leadsmonky.com
WhatsApp: Available via website contact form

Business Hours: Monday – Friday, 9 AM – 6 PM PKT
Response Time: Within 24-48 hours

21. ACKNOWLEDGMENT

BY PURCHASING OR USING LEADS MONKY SERVICES, YOU ACKNOWLEDGE THAT:

✓ You have read and understood these Terms of Service
✓ You agree to be legally bound by this Agreement
✓ You have authority to enter into this Agreement
✓ You understand the No Refunds policy
✓ You will comply with all applicable laws and policies
✓ You accept the limitations of liability and disclaimers

If you do not agree, do not use our services.

These Terms of Service were last updated on April 1, 2026 and are effective immediately for new customers. Existing customers will receive 30 days’ notice before material changes take effect.

Thank you for choosing Leads Monky!