REFUND AND CANCELLATION POLICY

Last Updated: April 1, 2026

Leads Monkey Ltd
692/D, near 3 No Stop, Neelam Block, Iqbal Town
Lahore, Pakistan
Email: info@leadsmonky.com
Website: https://leadsmonky.com

OVERVIEW

This Refund and Cancellation Policy explains how you can cancel your subscription and under what circumstances refunds may be issued. Please read this policy carefully before purchasing.

KEY POINTS:

✗ No refunds for standard cancellations
✓ Cancel anytime with 5 days’ advance notice
✓ Service continues until the end of your paid period
✓ No prorated refunds for unused time
✓ 30-day data retention after cancellation

1. NO REFUNDS POLICY

1.1 General Policy

ALL SALES ARE FINAL. WE DO NOT OFFER REFUNDS FOR:

Change of mind or buyer’s remorse
Partial month or partial year usage
Unused Google Workspace licenses
Dissatisfaction with service quality
Failure to use the service
Downgrading to a lower-tier plan
Account suspension due to Terms of Service violations
Account suspension due to Acceptable Use Policy violations
Non-payment or failed payment attempts
Services rendered during the billing period

This is a strict no-refund policy.

1.2 Why No Refunds?

Our pricing is heavily discounted compared to standard Google Workspace rates. We provide:

Immediate account provisioning
Upfront setup and configuration work
DNS and infrastructure setup
Access to discounted licensing
Ongoing support and infrastructure costs

These costs are incurred immediately upon setup and cannot be recovered.

1.3 Exceptions (Limited Refund Situations)

Refunds will ONLY be issued in the following circumstances:

A. Service Unavailability (SLA Violation)

If Google Workspace is unavailable for more than 0.1% of the billing period (approximately 43 minutes/month)
Credits calculated per Google’s SLA terms
Refund amount: Prorated service credits for affected period
Must be claimed within 30 days of the incident
Requires documentation of downtime

B. Billing Errors

Duplicate charges for the same billing period
Incorrect billing amount charged
Unauthorized charges
Technical payment processing errors

Refund Process:

Email info@leadsmonky.com with subject “Billing Error – Refund Request”
Provide: Invoice number, transaction ID, description of error
Include: Bank statement or payment confirmation showing the error
Response time: Within 5-7 business days
Refund method: Original payment method or account credit

C. Fraudulent Charges

Unauthorized use of your payment method
Identity theft or account takeover
Requires: Police report or fraud documentation
Investigation period: 7-14 business days
May require cooperation with payment processor

D. Legal Requirements

Where refunds are required by law in your jurisdiction
Consumer protection regulations
Mandatory cooling-off periods (if applicable)

2. CANCELLATION POLICY

2.1 How to Cancel

You may cancel your subscription at any time by providing 5 days’ advance notice.

Cancellation Methods:

Option 1: Email Request (Preferred)

Send email to: info@leadsmonky.com
Subject line: “Cancellation Request – [Your Company Name]”
Include in email:
- Your account email address
- Company name
- Google Workspace domain(s)
- Reason for cancellation (optional but helpful)
- Requested cancellation date

Option 2: WhatsApp

Message us via WhatsApp (available on website)
Provide the same information as email method
Wait for written confirmation

Option 3: Support Ticket

Submit a support ticket via our website
Select “Account Cancellation” category
Provide required information

⚠️ Important: Cancellation is NOT effective until you receive written confirmation from Leads Monky.

2.2 Cancellation Timeline

5-Day Notice Requirement:

Cancellation request must be submitted at least 5 days before your next billing date
Example: If your renewal is April 15, request cancellation by April 10
Requests made less than 5 days before renewal will be effective for the following billing cycle

Confirmation Process:

You submit cancellation request
We send confirmation email within 24 hours
Confirmation includes effective cancellation date
Service continues until effective date

2.3 What Happens After Cancellation

Immediate Effects:

No future billing occurs
Auto-renewal is disabled
Cancellation confirmation sent to your email

Until End of Paid Period:

✓ Full access to Google Workspace services
✓ All features remain active
✓ Technical support available
✓ Data accessible and exportable

After Paid Period Ends:

✗ Access to Google Workspace Admin Console suspended
✗ Email accounts may become inaccessible (Google’s policy)
✗ New emails cannot be sent or received
⚠️ Data retention: 30 days (see Section 3)

2.4 No Prorated Refunds

Important: You will NOT receive a refund for the unused portion of your billing period.

Example:

Monthly plan: $100/month
Cancellation date: 15th of the month
Remaining days: 15 days
Refund: $0 (no prorated refund)
Service continues: Until the last day of the month

This applies to:

Monthly subscriptions
Annual subscriptions
All pricing tiers
Add-on services

Recommendation: Time your cancellation to minimize unused paid time.

2.5 Cancellation Fees

No cancellation fees for standard cancellations.

Exceptions:

Early termination of annual contracts (if applicable): May incur contract breakage fees
Enterprise custom agreements: Subject to contract terms
Outstanding invoices: Must be paid before cancellation is processed

3. DATA RETENTION AFTER CANCELLATION

3.1 Grace Period (30 Days)

Upon cancellation, we retain your data for 30 days:

What is retained:

Account configuration settings
Billing history
User account information
DNS records and infrastructure notes

What is NOT retained:

Google Workspace email content (subject to Google’s policies)
Google Drive files (subject to Google’s policies)
User-generated content within Google Workspace

Purpose of grace period:

Allows you to change your mind and reactivate
Provides time to export critical data
Ensures smooth transition if needed

3.2 Data Export Responsibilities

⚠️ CRITICAL: You must export your data BEFORE cancellation becomes effective.

Google Workspace Data Export:

Use Google Takeout: https://takeout.google.com
Export Gmail messages and attachments
Download Google Drive files
Save Calendar events
Export Contacts
Backup Google Sites

Configuration Data:

DNS records (SPF, DKIM, DMARC)
Domain verification settings
User account lists
Admin settings screenshots

Leads Monky is NOT responsible for:

Data not exported before cancellation
Google Workspace data deletion by Google
Lost access to archived emails
Recovery of deleted files

3.3 Permanent Deletion (After 30 Days)

After the 30-day grace period:

All account data is permanently deleted
Configuration settings are removed
Billing records retained for 7 years (legal requirement)
No data recovery possible

Google Workspace Account:

May be suspended or deleted by Google
Email addresses may become unavailable
Domain ownership retained by you (you own the domain)

3.4 Reactivation Within Grace Period

To reactivate within 30 days:

Contact info@leadsmonky.com
Subject: “Account Reactivation – [Your Company]”
Provide account details
Pay any outstanding balance

Reactivation Fees:

Standard: $25 USD
Enterprise accounts: $50 USD
Setup re-configuration: May incur additional charges

Reactivation Timeline:

Processing: 24-48 hours
Google Workspace access: May take 48-72 hours to fully restore
No guarantee of complete data recovery

4. DOWNGRADING VS. CANCELLATION

4.1 Downgrading Your Plan

Alternative to cancellation: Downgrade to a lower-tier plan.

Downgrade Options:

Business Plus → Business Standard
Business Standard → Business Starter
Enterprise → Any lower tier

Downgrade Process:

Contact info@leadsmonky.com
Request desired plan change
Effective on next billing cycle
No refund for current period

Downgrade Considerations:

Reduced storage limits (data may need to be deleted)
Fewer features (review plan comparison)
Lower user limits (may need to remove users)
Price difference applied to next billing cycle only

4.2 Reducing User Count

To reduce licenses instead of cancelling:

Remove users from Google Workspace Admin Console
Notify us of reduced user count
Billing adjusted on next renewal
No mid-cycle refunds for removed users

Minimum user requirements:

Business Starter: 15 users minimum
Other plans: No minimum

5. SUBSCRIPTION PAUSES

5.1 Pause Policy

We do NOT offer subscription pauses or temporary holds.

Why?

Google licenses cannot be paused
Infrastructure costs continue
DNS and domain configurations require maintenance

Alternatives:

Downgrade to the lowest tier to reduce costs
Export data and cancel, then re-subscribe later
Keep essential users active and remove others

6. INVOLUNTARY CANCELLATION (BY LEADS MONKY)

6.1 Reasons for Involuntary Cancellation

We may cancel your account without refund if:

Non-Payment: Payment past due for 14+ days
Terms Violation: Breach of Terms of Service
Abuse: Violation of Acceptable Use Policy
Fraud: Fraudulent activity or chargebacks
Spam Complaints: Excessive spam reports
Legal Orders: Court orders or legal requirements
Resource Abuse: Extreme usage affecting infrastructure

6.2 Notice and Process

Standard Process:

Warning email sent (except for severe violations)
Opportunity to cure violation (3-7 days)
Suspension if not resolved
Permanent cancellation after 14 days

Immediate Cancellation (No Warning):

Illegal activities
Severe Terms violations
Spam or phishing campaigns
Security threats
Fraudulent chargebacks

6.3 No Refunds for Involuntary Cancellation

If we cancel your account:

No refunds issued
Access terminated immediately
Data retention: 30 days (if safe to retain)
Outstanding balances remain due

7. CHARGEBACKS AND DISPUTES

7.1 Chargeback Policy

⚠️ IMPORTANT: Contact us BEFORE initiating a chargeback.

If you initiate a chargeback:

Immediate account suspension
Permanent account termination if chargeback succeeds
Chargeback fees ($25-$50) added to your account
Banned from future service
May pursue legal action for fraudulent chargebacks

Proper Dispute Process:

Email info@leadsmonky.com with dispute details
Include: Invoice number, transaction ID, reason
We investigate within 5-7 business days
Resolution offered (refund, credit, or explanation)

Legitimate Reasons for Chargebacks:

Unauthorized charges (identity theft)
Duplicate billing errors
Services not rendered despite payment

Invalid Chargeback Reasons:

Forgot to cancel subscription
Didn’t use the service
Dissatisfaction with service
Changed mind after purchase

7.2 Payment Disputes

For billing questions or disputes:

Email: info@leadsmonky.com
Subject: “Billing Dispute – [Invoice Number]”
Include: Detailed explanation and supporting documents
Response time: 5-7 business days
Resolution: Refund, credit, or explanation

8. SPECIAL CIRCUMSTANCES

8.1 Death or Incapacity

In case of death or incapacity:

Estate representative may request cancellation
Requires: Death certificate or legal documentation
Prorated refund may be considered on case-by-case basis
Data access provided to authorized representative

8.2 Business Closure

If your business closes:

Standard cancellation policy applies
No refunds for remaining subscription period
Export data before closure
Outstanding invoices remain due

8.3 Natural Disasters or Emergencies

Force majeure events:

Case-by-case consideration
Subscription pause or extension may be offered
No automatic refunds
Contact us to discuss options

9. FREQUENTLY ASKED QUESTIONS

Q: Can I get a refund if I don’t use the service?
A: No. All sales are final. Non-use does not qualify for a refund.

Q: What if I cancel in the middle of the month?
A: Your service continues until the end of your paid period. No prorated refund is issued.

Q: How long does cancellation take to process?
A: We confirm cancellation within 24 hours. Service ends at the end of your current billing period.

Q: Can I reactivate after cancelling?
A: Yes, within 30 days. A reactivation fee applies ($25-$50).

Q: What happens to my emails after cancellation?
A: Google may suspend or delete your Google Workspace account. Export all data before cancelling.

Q: Do I get a refund if Google Workspace is down?
A: Service credits may be issued per Google’s SLA if downtime exceeds 0.1% of the month.

Q: Can I transfer my subscription to someone else?
A: No. Subscriptions are non-transferable. The new user must purchase a new subscription.

Q: What if I was charged twice by mistake?
A: Contact us immediately. Duplicate charges are refunded within 5-7 business days.

Q: Can I pause my subscription temporarily?
A: No. We do not offer subscription pauses. Consider downgrading instead.

Q: What if I file a chargeback with my bank?
A: Your account will be immediately suspended and permanently banned if the chargeback succeeds.

10. CONSUMER PROTECTION RIGHTS

10.1 Jurisdiction-Specific Rights

This policy is subject to mandatory consumer protection laws in your jurisdiction:

European Union:

14-day cooling-off period may apply for consumer purchases (not B2B)
Right to withdraw from distance sales contracts
Contact your local consumer protection authority

United Kingdom:

Consumer Rights Act 2015 protections may apply
14-day cancellation right for consumer contracts

Australia:

Australian Consumer Law protections apply
Remedies for major failures in service

United States:

State-specific consumer protection laws may apply
FTC regulations for subscription services

Canada:

Provincial consumer protection acts may apply
CASL compliance for subscription communications

If your local law provides greater rights than this policy, those rights apply.

10.2 How to Assert Consumer Rights

To exercise consumer protection rights:

Contact us at info@leadsmonky.com
Reference applicable law or regulation
Provide supporting documentation
We will review and respond within required timeframes

11. UPDATES TO THIS POLICY

We may update this Refund and Cancellation Policy from time to time.

Material changes:

30 days’ advance notice via email
Posted on website with updated “Last Updated” date
Continued use constitutes acceptance

Your options if you disagree:

Cancel before changes take effect
Contact us to discuss concerns

12. CONTACT US

Questions about refunds or cancellation?

Leads Monkey Ltd
692/D, near 3 No Stop, Neelam Block, Iqbal Town
Lahore, Pakistan

Email: info@leadsmonky.com
Website: https://leadsmonky.com
WhatsApp: Available via website contact form

Business Hours: Monday – Friday, 9 AM – 6 PM PKT
Response Time: Within 24-48 hours

ACKNOWLEDGMENT

By purchasing Leads Monky services, you acknowledge:

✓ You have read and understood this Refund and Cancellation Policy
✓ You understand that refunds are NOT provided for standard cancellations
✓ You understand the 5-day cancellation notice requirement
✓ You are responsible for exporting your data before cancellation
✓ You accept the no-refund policy for unused portions of your subscription

If you have any questions about this policy, please contact us BEFORE making a purchase.

This Refund and Cancellation Policy was last updated on April 1, 2026.