ACCEPTABLE USE POLICY

Last Updated: April 1, 2026

Leads Monkey Ltd
692/D, near 3 No Stop, Neelam Block, Iqbal Town
Lahore, Pakistan
Email: info@leadsmonky.com
Website: https://leadsmonky.com

1. PURPOSE AND SCOPE

This Acceptable Use Policy (“AUP”) defines prohibited uses of Leads Monky services, including Google Workspace reseller services and cold email infrastructure setup. This policy protects Leads Monky, our customers, Google, and the broader internet community from abusive, illegal, or harmful activities.

This AUP applies to:

All Leads Monky customers and users
All Google Workspace accounts provisioned through Leads Monky
All email infrastructure and domain configurations we manage
All use of our support services and platforms

BY USING LEADS MONKY SERVICES, YOU AGREE TO COMPLY WITH THIS POLICY.

Violations may result in:

Immediate account suspension
Permanent termination without refund
Reporting to law enforcement
Legal action for damages
Blacklisting from future service

2. PROHIBITED ACTIVITIES

2.1 Illegal Activities

You MAY NOT use our services for any illegal purpose, including but not limited to:

Criminal Activity:

Any activity that violates local, national, or international law
Drug trafficking or illegal substance distribution
Money laundering or terrorist financing
Human trafficking or exploitation
Sale of illegal weapons or explosives
Counterfeiting or forgery
Identity theft or impersonation for fraud
Unauthorized access to computer systems (hacking)

Intellectual Property Violations:

Copyright infringement (pirated software, movies, music)
Trademark infringement
Patent violations
Trade secret theft
Distribution of counterfeit goods
Unauthorized use of licensed materials

Fraud and Financial Crimes:

Ponzi schemes or pyramid schemes
Investment fraud or securities manipulation
Credit card fraud or payment fraud
Tax evasion schemes
Advance fee fraud (419 scams)
Cryptocurrency pump-and-dump schemes
Fake invoice scams

2.2 Spam and Unsolicited Email

STRICT ANTI-SPAM POLICY:

Prohibited Email Practices:

Sending unsolicited bulk email (spam)
Email lists purchased or scraped without consent
Sending to recipients who have not opted in
Ignoring unsubscribe requests
Harvesting email addresses from websites
Dictionary attacks or address list generation
Email flooding or mail bombing
Spoofing sender addresses to hide identity

Legal Compliance Required:
All email sending must comply with:

CAN-SPAM Act (USA): Opt-out mechanism, accurate headers, physical address
CASL (Canada): Express or implied consent, identification, unsubscribe mechanism
GDPR (EU): Lawful basis for processing, consent where required
ePrivacy Directive: Consent for marketing emails
Australia Spam Act 2003: Consent and unsubscribe requirements

Cold Email Best Practices (Required):

✓ Legitimate business purpose (B2B sales, networking)
✓ Researched, targeted recipient lists
✓ Personalized messages (not generic templates to thousands)
✓ Clear sender identification
✓ Working unsubscribe mechanism
✓ Respect opt-out requests immediately
✓ Business physical address included
✓ Accurate subject lines (no deception)
✓ Reasonable sending volumes (not mass spam)

Prohibited Cold Email Practices:

✗ Scraping contact info without consent
✗ Buying email lists from third parties
✗ Mass generic emails to thousands
✗ Misleading subject lines or from names
✗ No unsubscribe link
✗ Continuing after unsubscribe request
✗ Impersonating others or companies
✗ Using disposable domains to evade blocks

Spam Complaint Thresholds:

0.1% complaint rate: Warning and monitoring
0.3% complaint rate: Suspension pending review
0.5% complaint rate: Immediate termination

2.3 Phishing, Malware, and Security Threats

Prohibited Security-Related Activities:

Phishing:

Impersonating banks, payment processors, or trusted entities
Fake login pages or credential harvesting
Social engineering attacks
CEO fraud or business email compromise (BEC)
Fake invoice or payment redirect scams

Malware Distribution:

Viruses, trojans, or worms
Ransomware
Spyware or keyloggers
Cryptominers
Botnet command-and-control
Malicious scripts or exploits

Hacking and Unauthorized Access:

Attempting to breach security systems
Port scanning or vulnerability scanning without authorization
Distributed Denial of Service (DDoS) attacks
Exploiting software vulnerabilities
Brute force password attacks
SQL injection or other code injection attacks

Network Abuse:

IP spoofing or packet manipulation
Sending excessive traffic to overwhelm systems
Interfering with other users’ service
Circumventing authentication or access controls

2.4 Harmful Content

Prohibited Content Types:

Child Exploitation Material:

Any content depicting minors in sexual contexts (ZERO TOLERANCE)
Child sexual abuse material (CSAM)
Grooming or solicitation of minors
Violations reported immediately to National Center for Missing & Exploited Children (NCMEC) and law enforcement

Adult/Sexual Content:

Pornography or sexually explicit material
Escort services or sexual services
Adult content sent to non-consenting recipients
Sex trafficking or exploitation

Violence and Threats:

Threats of physical violence or harm
Promotion of terrorism or violent extremism
Instructions for making weapons or explosives
Glorification of violence or mass shootings
Assassination markets or hitman services

Hate Speech and Discrimination:

Content promoting hatred based on race, ethnicity, religion, gender, sexual orientation, disability
Nazi or white supremacist propaganda
Genocidal content or calls for ethnic cleansing
Harassment or bullying campaigns
Doxxing (publishing private information to incite harassment)

Self-Harm Content:

Promotion of suicide or self-injury
Pro-anorexia or pro-bulimia content
Instructions for dangerous challenges or activities

2.5 Deceptive Practices

Prohibited Deceptive Activities:

Scams and Fraud:

Get-rich-quick schemes
Work-from-home scams
Fake job offers or employment fraud
Romance scams or catfishing
Tech support scams
Fake charity or disaster relief scams
Lottery or prize scams

False Advertising:

Misleading product claims
Fake reviews or testimonials
Counterfeit goods
Multi-level marketing (MLM) schemes violating laws
Unsubstantiated health claims

Impersonation:

Pretending to be another person or company
Fake government or authority impersonation
Brand impersonation
Celebrity or influencer impersonation

2.6 Regulated Industries (Special Requirements)

High-Risk Industries Requiring Pre-Approval:

Healthcare and Pharmaceuticals:

Prescription drug sales (illegal without proper licensing)
Medical devices requiring FDA approval
Controlled substances
Telemedicine without proper credentials
Health claims violating FDA/FTC regulations

Financial Services:

Unlicensed investment advice
Forex or cryptocurrency trading platforms (requires licensing)
Payday loans or high-interest lending
Debt collection without compliance
Credit repair services violating laws

Gambling:

Online casinos or betting platforms (illegal in many jurisdictions)
Daily fantasy sports (requires licensing)
Cryptocurrency gambling
Sweepstakes or contests violating laws

Cannabis and CBD:

THC products (illegal federally in many countries)
CBD with health claims (FDA regulated)
Cannabis delivery services (varies by jurisdiction)

Alcohol and Tobacco:

Alcohol sales to minors
Tobacco products (heavily regulated)
Vaping products (age verification required)

If your business operates in a regulated industry, contact us BEFORE purchasing services.

2.7 Trademark and Brand Abuse

Prohibited Trademark Activities:

Using Google, Leads Monky, or other trademarks without permission
Creating misleading domain names with trademarks
Typosquatting or cybersquatting
Selling counterfeit goods using branded keywords
Keyword stuffing with trademarked terms
False endorsement or affiliation claims

Permitted Use:

Factual references in comparative advertising (within legal limits)
Reseller status disclosure (accurate representation only)

2.8 Resource Abuse

Prohibited Infrastructure Abuse:

Excessive Usage:

Sending volumes far exceeding plan limits
Bandwidth consumption affecting other customers
Storage abuse (using Drive for file hosting service)
API rate limit violations

System Manipulation:

Circumventing sending limits
Creating excessive accounts to abuse quotas
Automated account creation
Abusing free trial or promotional offers

Cryptocurrency Mining:

Using Google Workspace resources for mining (prohibited by Google)

2.9 Copyright Infringement

Prohibited Copyright Activities:

Hosting or distributing pirated content
Illegal file sharing or torrenting
Streaming copyrighted content without license
Selling pirated software, media, or ebooks
DMCA violations

DMCA Compliance:

We respond to valid DMCA takedown notices
Repeat infringers will be terminated
Counter-notice process available for false claims

2.10 Harassment and Abuse

Prohibited Harassment:

Stalking or persistent unwanted contact
Threatening or intimidating communications
Revenge porn or non-consensual intimate images
Blackmail or extortion
Coordinated harassment campaigns
Swatting or false emergency reports

3. EMAIL DELIVERABILITY REQUIREMENTS

3.1 Technical Compliance

Required Configurations:

✓ Valid SPF, DKIM, and DMARC records
✓ Accurate reverse DNS (PTR records)
✓ WHOIS information (not privacy-protected for sending domains)
✓ Valid SSL/TLS certificates
✓ Proper MX records

Prohibited:

✗ Domains with recent spam history
✗ Newly registered domains used immediately for cold email (must age)
✗ Disposable or temporary domains
✗ Privacy-protected WHOIS for sending domains

3.2 Content Requirements

Email Content Must:

Include accurate sender information
Have working unsubscribe links
Provide physical mailing address
Use honest subject lines
Identify as advertisement (where required by law)

Prohibited Content:

Deceptive subject lines
Hidden text or images
Misleading headers
Excessive CAPS or exclamation marks
Trigger words designed to evade filters

3.3 Sending Practices

Best Practices (Required):

Gradual warmup for new accounts (10-50 emails/day increasing slowly)
Maintain sender reputation (low bounce/complaint rates)
Monitor blacklists and feedback loops
Remove hard bounces immediately
Honor unsubscribe requests within 24 hours

Prohibited:

Sudden high-volume sending from new accounts
Ignoring bounce messages
Continuing to email complainers
List hygiene neglect

4. MONITORING AND ENFORCEMENT

4.1 Our Monitoring Rights

We reserve the right to monitor:

Email sending patterns and volumes
Spam complaint rates and bounce rates
IP reputation and blacklist status
Bandwidth and resource usage
Customer reports and abuse complaints

We do NOT routinely read email content but may review:

Emails flagged by automated systems
Content reported by recipients
Samples when investigating abuse complaints

4.2 Abuse Reporting

How to Report Abuse:

If you receive abusive email from a Leads Monky customer:

Forward to: abuse@leadsmonky.com
Include: Full email headers
Include: Description of violation
Include: Date/time and frequency

We investigate all abuse reports within 24-48 hours.

4.3 Investigation Process

When investigating violations:

Automated systems flag suspicious activity
Manual review of flagged content
Customer notification (except for severe violations)
Opportunity to respond (24-72 hours)
Decision: Warning, suspension, or termination

For severe violations:

Immediate suspension without notice
Law enforcement notification (if applicable)
Permanent termination

4.4 Enforcement Actions

Warning (First Offense – Minor Violations):

Email notification of violation
7 days to correct the issue
Follow-up monitoring

Suspension (Repeat or Moderate Violations):

Immediate service suspension
Investigation period (3-7 days)
Reinstatement possible if violation corrected
Reinstatement fee may apply

Termination (Severe or Repeated Violations):

Permanent account closure
No refunds
Blacklisted from future service
Possible legal action
Law enforcement reporting (if applicable)

5. CUSTOMER RESPONSIBILITIES

5.1 Your Obligations

You are responsible for:

Ensuring all use complies with this AUP
Monitoring your users and subaccounts
Implementing security measures
Responding promptly to abuse complaints
Maintaining accurate contact information
Educating users about acceptable use

5.2 User Education

If you have multiple users:

Distribute this AUP to all users
Implement internal policies
Monitor user activity
Take action against violating users
Report violations to us

5.3 Third-Party Actions

You are responsible for:

Actions of your employees and contractors
Third-party agencies using your accounts
Subaccounts or delegated users
Anyone with access to your credentials

6. CONSEQUENCES OF VIOLATIONS

6.1 Account Suspension or Termination

Immediate Termination Offenses:

Child exploitation material (ZERO TOLERANCE)
Terrorism or violent extremism
Illegal hacking or unauthorized access
Phishing or malware distribution
Severe spam violations (>0.5% complaint rate)

Suspension Pending Investigation:

Moderate spam complaints
Copyright infringement
Fraud or scam operations
Terms of Service violations
Excessive resource usage

Warning with Compliance Period:

Minor deliverability issues
Technical misconfigurations
First-time minor policy violations

6.2 No Refunds for Policy Violations

If your account is suspended or terminated for AUP violations:

No refunds of subscription fees
No prorated credits
Outstanding balances remain due
Access terminated immediately

6.3 Data Retention

After termination for violations:

Standard 30-day retention does NOT apply to severe violations
Data may be deleted immediately
Data may be retained for legal/investigative purposes
No guarantee of data access or export

6.4 Legal Consequences

Depending on the violation, you may face:

Civil lawsuits for damages
Criminal prosecution
Fines and penalties under anti-spam laws
Imprisonment for serious crimes
Reporting to regulatory authorities

Anti-Spam Law Penalties:

CAN-SPAM (USA): Up to $46,517 per violation
CASL (Canada): Up to $10 million CAD
GDPR (EU): Up to €20 million or 4% of annual revenue

6.5 Reputation Damage

Violations may result in:

Domain blacklisting (permanent damage to reputation)
IP address blacklisting
Difficulty obtaining future email services
Loss of customer trust
Business closure

7. SAFE HARBOR AND COOPERATION

7.1 Good Faith Compliance

If you discover a violation:

Self-report immediately to info@leadsmonky.com
Take corrective action
Cooperate with our investigation

We may show leniency for:

Prompt self-reporting
Immediate corrective measures
First-time violations
Good faith mistakes (not intentional abuse)

7.2 Security Vulnerabilities

If you discover a security vulnerability:

Report to: security@leadsmonky.com
Do NOT exploit the vulnerability
Provide details for responsible disclosure
Allow reasonable time for patching

We will NOT take enforcement action against good-faith security researchers.

8. AMENDMENTS TO THIS POLICY

We may update this AUP to address new threats, legal requirements, or industry best practices.

Changes will be communicated via:

Email to all active customers
Website posting with “Last Updated” date
30 days’ notice for material changes

Continued use after changes constitutes acceptance.

9. THIRD-PARTY POLICIES

9.1 Google Workspace Acceptable Use Policy

You must also comply with:

Google Workspace Acceptable Use Policy: https://workspace.google.com/terms/use_policy.html
Google Cloud Platform Acceptable Use Policy
Gmail Program Policies

Google’s policies are incorporated by reference.

9.2 Other Applicable Policies

Payment processor policies (Stripe, PayPal)
Domain registrar policies
Anti-spam law requirements
Industry-specific regulations

10. REPORTING AND CONTACT

10.1 Report Abuse

To report violations:

Abuse Email: abuse@leadsmonky.com
Include:

Full email headers
Screenshots or evidence
Description of violation
Your contact information

We investigate all reports within 24-48 hours.

10.2 Security Issues

Security Email: security@leadsmonky.com (for vulnerability reports)

10.3 General Compliance Questions

Email: info@leadsmonky.com
Subject Line: “AUP Compliance Question”

Leads Monkey Ltd
692/D, near 3 No Stop, Neelam Block, Iqbal Town
Lahore, Pakistan

11. LEGAL FRAMEWORK

11.1 Applicable Laws

This AUP is designed to ensure compliance with:

CAN-SPAM Act (USA)
Canada’s Anti-Spam Legislation (CASL)
General Data Protection Regulation (GDPR – EU)
ePrivacy Directive
Computer Fraud and Abuse Act (USA)
UK Computer Misuse Act
Pakistan Electronic Transactions Ordinance 2002
International anti-spam and cybercrime laws

11.2 Cooperation with Law Enforcement

We cooperate with law enforcement and may:

Preserve account data for investigations
Provide data in response to valid legal process
Report illegal activity proactively
Testify in legal proceedings

We do NOT require warrants for emergencies involving:

Imminent threat to life or safety
Child exploitation material
Terrorism or violent crimes

ACKNOWLEDGMENT

By using Leads Monky services, you acknowledge:

✓ You have read and understood this Acceptable Use Policy
✓ You agree to comply with all provisions
✓ You understand violations may result in immediate termination
✓ You accept responsibility for all use of your account
✓ You will comply with applicable anti-spam and privacy laws

If you have questions about whether an activity is permitted, contact us BEFORE proceeding.

This Acceptable Use Policy was last updated on April 1, 2026.

Leads Monky is committed to maintaining a safe, legal, and abuse-free service. Thank you for your cooperation.